- We offer a free UK returns service!
With every purchase made in the UK, we include a free pre-paid Royal Mail returns label. The label is on the top of the parcel, inside the plastic pouch with the other documents.
Just peel off the label and attach it on the top of the parcel. Take it to any Post Office and remember to obtain a proof of postage and keep it until we acknowledge receiving the returned items. There are no extra charges at the Post Office to use this label. Please do not cover the return label with sellotape as it damages the ink.
- International buyers are responsible for the return carriage costs. It is recommended to use a recorded delivery service and obtaining proof of postage. We cannot accept responsibility for parcels lost in transit.
- Returns are accepted within 30 days of receipt. Please include the details of the order number, copy of the invoice and reasons of return.
- We will be happy to refund or exchange a product as long as it is not worn / used and with all tags attached. If there are any marks or signs of wear, a refund will be refused. The refund / exchange will be processed within 1- 3 working days.